Refund Policy
We want Pomotask Premium purchases to be clear and fair. This page explains cancellations and refund requests.
Effective: 29 August 2026
1. Cancelling a subscription
You can cancel at any time through Premium active → Manage subscription. Cancellation prevents the next renewal. Your Premium access normally remains active until the end of the period already paid for.
2. Initial purchases
You may request a refund within 14 days of your first Premium purchase. Contact support@pomotask.io with the purchase email and transaction details. Eligibility may depend on usage, applicable consumer law, and Paddle’s payment records.
3. Renewals
Renewal payments are generally non-refundable once a new billing period begins, except where required by law or where a duplicate, unauthorized, or demonstrably incorrect charge occurred. Cancel before the renewal date to prevent the next charge.
4. How refunds are processed
Paddle is the merchant of record. Approved refunds are returned to the original payment method through Paddle. Bank processing times vary and are outside Pomotask’s control.
5. Exceptional cases
We will review duplicate charges, technical failures that prevented meaningful use, and other exceptional circumstances fairly. This policy does not limit statutory rights available to you.
6. Contact
Send refund requests to support@pomotask.io. Include the email used at checkout and a short explanation. Do not send card details.